ALPINA Car Rent
ALPINA Car Rent

General Terms & Conditions

1. Scope & Services Offered

  1. These General Terms and Conditions govern the use of this website and the intermediary services provided for car rental bookings.
  2. We operate as an independent intermediary/broker. We do not operate our own vehicle fleet in Albania. The vehicle lease contract is concluded directly between the customer ("Renter") and the respective local car rental partner ("Rental Provider") upon vehicle pickup at Tirana International Airport (TIA).

2. Booking Process & Contract Formation

  1. Submitting a booking request via our platform constitutes a binding offer by the user to conclude a rental mediation agreement.
  2. The booking is confirmed once a written confirmation (Voucher) is issued via email.
  3. The specific terms of rental (e.g., driver age limits, security deposit, accepted payment methods, cross-border travel rules) are subject to the local Rental Provider's rental agreement signed at pickup.

3. Payment & Security Deposit

  1. Depending on the selected rate, payment of the rental amount is paid directly to the Rental Provider at pickup.
  2. No security deposit is required.

4. Driving Requirements & Cross-Border Travel

  1. The driver must possess a valid driver's license recognized in Albania (EU licenses are accepted) held for at least 1–2 years (depending on provider requirements).
  2. Cross-border travel to neighboring countries (e.g., Kosovo, Montenegro, North Macedonia) requires prior approval from the Rental Provider and may incur additional local fees for international insurance (Green Card).

5. Cancellations & Amendments

  1. Cancellations and modifications can be requested according to the cancellation policy specified during booking and detailed on the booking voucher.
  2. In the event of a no-show or failure to present required documents (valid ID/passport, driver's license), the booking may be canceled without entitlement to a refund.

6. Limitation of Liability

  1. Our liability as an intermediary is limited to the proper performance of mediation services. We are not liable for the actual provision or quality of the vehicle rental services provided by local partners.

7. Applicable Law & Jurisdiction

  1. Albanian law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG), provided no imperative consumer protection laws of the customer's residence state are violated.
  2. Place of jurisdiction is the operator's registered seat, provided the customer is a business entity or merchant.